Studio Policies
Last updated April 2026
Because every order is made specifically for you, all sales are final. Custom embroidery cannot be restocked or resold, so we do not accept returns or issue refunds once an order has been placed and confirmed.
If you have any hesitation about your order, please reach out before submitting — I'm happy to answer questions, show font samples, or talk through your options before anything is locked in.
If I make a mistake — wrong design, wrong placement, wrong spelling when it differed from what you submitted — I will replace the item at no cost to you. That's my responsibility and I take it seriously.
Replacement eligibility is determined at my discretion based on a review of the original order submission and the approved mockup.
For most orders, I will send a digital mockup of your design for approval before any stitching begins. Once you approve the mockup, the design is locked in. Changes requested after approval may incur additional fees or delay your order.
Please review the mockup carefully — check the spelling, initials, font, color, and placement. If something looks off, say so before you approve. That's exactly what the approval step is for.
Payment is accepted via Cash App, Venmo, cash, or check. All orders must be paid in full before pickup or shipping. I do not hold orders pending payment.
A payment request will be sent after your mockup is approved and the final quote is confirmed. Orders are not considered active until payment is received.
Standard turnaround is 1–2 weeks once I have your item and you've approved your mockup. This does not include shipping transit time.
Rush orders may be available depending on current workload. If you have a hard deadline, mention it upfront and I will be honest about whether it's achievable. I will not promise a deadline I can't meet.
Turnaround times may be extended during high-volume periods (holidays, end of school year, etc.). I'll always communicate any delays proactively.
Shipped orders are sent via USPS with tracking included. A flat rate of $7 applies to all US shipments. Once a package is handed off to USPS, I am not responsible for delays, lost packages, or damage in transit.
If your order arrives damaged, please reach out with photos and I'll do my best to work with you on a resolution. Free local pickup is available in Clinton Township, MI.
Every order is custom, and you provide the item. Drop it off in Clinton Township or ship it to me. If you're buying it online, you can have it shipped straight to me. I'll send my address after you submit the order form.
I'm not responsible for retailer shipping delays, out-of-stock items, or color/size differences from a listing. Please get your item to me by the date shown on the order form so I can meet your deadline.
I also keep a few items in stock (canvas pouches, bibs, and bath towels) for $5 each, added to your embroidery price.
I love sharing finished orders on @marisastitches. The order form includes an optional checkbox to grant permission to share a photo of your finished item. This is entirely optional and opt-in.
I'll always wait until your order is safely in your hands (or gifted!) before posting. You may revoke permission at any time by sending me a message.
Questions about your order, this policy, or anything else? Use the order form for orders, check the FAQ, or DM me on Instagram. I respond to everything personally.